Question 1

What does an inspection actually tell me?

Accepted Answer

The report documents visible damage, manufacturing flaws, and areas of structural concern observable in the submitted photos. It includes an overall condition summary, section-by-section findings (frame, fork, handlebars, seatpost), and an inspector's recommendation.

Question 2

What are the limitations of a photo-based inspection?

Accepted Answer

Photos cannot reveal internal delamination, sub-surface voids, or damage that requires ultrasonic, X-ray, or thermographic imaging. For bikes with a known impact history or borderline visible indicators, we may recommend in-person evaluation or NDT.

Question 3

How long does it take?

Accepted Answer

Reports are delivered within 2 business days of receiving complete photos that meet the intake checklist.

Question 4

What kind of carbon bikes do you inspect?

Accepted Answer

Road, mountain, gravel, TT, and track. If you aren't sure whether your bike qualifies, contact us.

Question 5

Can you inspect frames only, or complete bikes?

Accepted Answer

Both. Frame-only inspections follow the same process; the report omits the sections that don't apply.

Question 6

What photos do I need to submit?

Accepted Answer

The order flow includes a checklist: full side profile (drive and non-drive), head tube and fork crown, bottom bracket, chainstays, seat tube junction, seatpost clamp area, and any specific areas of concern shot close-up with something for scale.

Question 7

What happens if you find damage?

Accepted Answer

The report documents what we see, where, and with what severity. We provide a recommendation ranging from routine use, to further evaluation, to structural concern. We do not issue structural certifications.

Question 8

Do you offer in-person inspection?

Accepted Answer

Do you offer in-person inspection?

Question 9

Do you repair carbon frames?

Accepted Answer

Not yet. Repair is planned as a future service. For now we refer to trusted repair specialists on request.

Question 10

What's your policy if I disagree with the report?

Accepted Answer

Contact us and walk us through your concern. If we missed something visible in the photos, we revise the report. If you need a higher-fidelity evaluation (in-person or NDT), we can refer you to a partner.

Question 11

Who are you? Why should I trust this?

Accepted Answer

Who are you? Why should I trust this?

Question 12

Do you work with bike shops?

Accepted Answer

Do you work with bike shops?

Question 13

Is this a liability-bearing structural certification?

Accepted Answer

Is this a liability-bearing structural certification?

Frequently asked questions

What does an inspection actually tell me?

What are the limitations of a photo-based inspection?

How long does it take?

What kind of carbon bikes do you inspect?

Can you inspect frames only, or complete bikes?

What photos do I need to submit?

What happens if you find damage?

Do you offer in-person inspection?

Do you repair carbon frames?

What's your policy if I disagree with the report?

Who are you? Why should I trust this?

Do you work with bike shops?

Is this a liability-bearing structural certification?